Repair

Horizon Spa and Pool Parts, Inc. maintains a repair department capable of repairing any and all electronic or electromechanical spa and pool equipment.  There is a $60.00 charge for any estimates, but that charge will be credited towards the cost of repair when accepted by the dealer.  The hourly labor rate for any repair is $95.00 and is billed out in 15-minute increments.  Most of our repairs are performed in one hour, with some going to two hours.  Very rarely we will have a repair that takes three hours or more to perform.  The repair technician will give you a call requesting authorization for the cost prior to repairing the equipment.  New repair parts installed are billed out at the regular wholesale price in effect at the time.  Our labor is guaranteed for 90 days and parts used will carry the standard manufacturer’s warranty. 

If you have a problem with the equipment repaired by us, please call us first and explain the nature of the problem!  Talking to us first may save you valuable time since the cause of the problem may be something other than what we repaired.  CAUTION:  Please verify the condition of the electrical supply and the existing equipment before connecting to a repaired circuit board. Damage caused by faulty equipment and/or electrical supply VOIDS repair warranty.

Preparation And Shipment of Your Repair

There are several things you can do to ensure the safe passage of your repair and to minimize our processing and troubleshooting time.

• Please include a written note inside the box with your complete contact information, the nature of the symptoms, and your pre-approval of repairs or expectations of estimates.  Failure to do this will result in a substantial delay in the processing of your repair.
• Please pack your repair well, including sufficient packing material to protect your repair from damage.  If you use peanuts as packing material, please bag the repair to prevent intrusion of peanuts into the equipment – this will save you labor expenses.
• Make sure you indicate in the address on the box that this item is intended for repair.
• Don’t forget to insure your repair when shipping it if you consider its value to be over $100.00.

 

Please send all repairs to the following address:

Horizon Spa and Pool Parts, Inc
Attn:  Repair Department
3120 E. Medina Rd.
Tucson, AZ 85706