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Counter Sales
Horizon Spa & Pool Parts, Inc. is a Tucson owned and operated pool and spa parts distributor catering to the repair parts and equipment needs of service, repair, construction, and retail companies nationwide since 1992. We maintain our warehouse and corporate headquarters here in Tucson and our professional staff conducts over 99.5% of our business over the phone, e-mail, or the Internet; aided by the latest technical innovations in computers, networks, and web development. Each workstation is set up to give our sales professionals instant access to information on all issues relevant to the field technician and is designed to allow us to partner with you, making your time in the field as efficient and profitable as possible. Thousands of dealers have taken advantage of this partnership and it has worked for them, no matter where in the world they are located. They have come to equate Horizon with great service, accurate information, and the parts they need.
For many years, Horizon has offered counter sales, which gave our local Tucson Metro Area dealers the chance to come in and go through the parts troubleshooting, ordering, and pickup process here at our facility. As we have embraced major technological advances, we have come to realize that we have not been able to continue giving the same kinds of product and technical support at the Will Call sales counter as we can over the phone, e-mail, and Internet. Counter sales do tend to be more resource intensive for both of us and we would like to help you be as productive and profitable as possible while at the job site - this means being in touch with you by phone, email, and the Internet. Let’s look at some ways that we can help you, a local Tucson Metro Area dealer, maximize your field repair efforts:
- SAME DAY FREE SHIPPING (FedEx Ground) throughout the Tucson Metropolitan area. When you order your parts by 3pm on the web or by 5pm on the phone, you will have your parts delivered to you the NEXT BUSINESS DAY, whether it is at your office or your job site.
- A PHONE CALL FROM THE JOB SITE will put you in touch with one of the finest technical sales teams ever assembled in the pool and spa industry. Our Technical Sales team can be reached at 800-874-7727 and our Technical Services team can be reached at 866-601-7404. Both teams are available M-F 6am-6pm and will be happy to answer your technical questions, verify inventory, and reserve your parts for FREE NEXT DAY DELIVERY to your place of business or to your job site.
- DO YOU NEED A PART MATCHED? Take one or several photos of your repair situation with your camera phone and transmit to us via email to sales@horizonparts.net. Then call us from that job site and discuss the photos you sent. We will advise you on identity, price, stock status, and any needed installation information. This can be done very quickly as you will be able to remain at the job site, you can be much more responsive to your customer, and you can bill for a higher percentage of your time.
- TAKE ADVANTAGE OF OUR WEB SITE! We have the industry’s most advanced website packed with information relevant to your repair situation. You can access this resource from your field laptop, PDA, or even your cell phone. Take advantage of our comprehensive Technical Library, view real time pricing and stock information, and even place your order for FREE NEXT DAY DELIVERY to your office or job site. This resource is yours to use 24hrs a day and you don’t even have to leave your customer’s back yard!
WHAT IF I NEED A PART TODAY? Not a problem! Sometimes things happen and you have to get a customer up and running today. Call us from the job site immediately, and discuss your situation with our technical sales team. They will prepare your order and will have it ready for you within 1-2 hours after you call. Then come to us, pick up your order, and be back on your way to your customer. Since our order processing system is necessarily geared towards Internet and phone sales, you may find that it may be slower at the Will Call Counter than the point of sale methods used in the past. So, if you need changes made to your order while at the Will Call Counter, please understand that it may take an hour to process those changes. Of course, we will do our best to make it faster, and we hope that you will understand and that you will do as much to take advantage of our phone and web resources as possible.
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